/ Expertise

I build teams that value and leverage collaboration. Tools and methods only serve the goal of building experiences people will love.

Finding the right problems to solve

I help teams identify and validate user problems, market opportunities, and potential solutions before building a product. I focus on understanding what customers truly need and ensuring we're solving the right problems in the most effective way.

User Research

User Research

Problem Framing & Validation

Problem Framing & Validation

Prototype Testing

Prototype Testing

Market Analysis

Market Analysis

Data Analytics

Data Analytics

Orchestrating meaningful user journeys

I create comprehensive plans for how users will interact with and perceive a product or service across all touch points. I bridge business objectives with user needs to create meaningful, cohesive experiences that drive engagement and business results.

Experience Principles

Experience Principles

Business & Service Design

Business & Service Design

User Personas & Segmentation

User Personas & Segmentation

Measurement Frameworks

Measurement Frameworks

Content Strategy

Content Strategy

Building the engine behind great design

I optimize design team processes, tools, and workflows to improve efficiency, consistency, and impact. I serve as the operational backbone that enables design teams to scale effectively while maintaining quality and collaboration.

Design Systems

Design Systems

Tool Implementation

Tool Implementation

Quality Processes & Workflows

Quality Processes & Workflows

Cross-functional Collaboration

Cross-functional Collaboration

Performance Metrics

Performance Metrics